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Improving user journeys for humanitarian cash transfers

Research reports and studies | December 2018 | Elias Sagmeister, Maximilian Seilern, Ledia Andrawes, Paul Harvey, Anna Kondakhchyan and Sara Pavanello
How to optimise cash transfers from a user perspective, based on a better understanding of recipients’ preferences, expectations and satisfaction levels.

Financing EU external action: understanding Member State priorities

Working and discussion papers | December 2018 | Clare Castillejo, Niels Keijzer, Oscar Chmiel, Mariella Di Ciommo, Juha Jokela, Erik Lundsgaarde, Iliana Olivié, Aitor Perez, Sanne Thijssen, Julie Vaille, Zsuzsanna Vegh and Bernardo Venturi
This paper assesses the key features of the next EU Multi-Annual Financial Framework 2020–2027 and the feasibility of its ambitions.